How can I contact Fasterize support?

Introduction

Have you noticed a malfunction on your website related to Fasterize optimizations? Or do you simply have a question about how the platform works?

👉 Whether you want to report a bug, ask a question, or request personalized support, our team is here to help.

To help us assist you as effectively as possible, here is the most efficient way to send us all the relevant information directly from the Fasterize console.

Log in to your Fasterize console

• Visit https://www.fasterize.com/console
• Log in with your credentials
• Once you are in your account, stay on the interface of the relevant site.

Open the technical support widget

• Click on the support icon located in the lower right corner of the console.
• A contact form opens automatically.

💡 This widget is accessible from all pages of the console, including the configuration, logs, and cache sections.

Fill out the form with accurate information

The more complete your report is, the faster our team will be able to diagnose the problem.

Here are the essential elements to include:

• Subject: a one-sentence summary of the problem (e.g., "Cache error on product page")
• Problem type: select from the drop-down list (HTML, JS, cache, compatibility, etc.)
• Description :
  • What you expected vs. what is happening
  • The exact URL concerned
  • A reproduction scenario (steps to trigger the bug)
  • The associated Request ID (if available)

💡 Example of a complete description:

On the page https://www.monsite.fr/produit/1234, when you click on "Add to cart," nothing happens, even though a pop-in should open. The problem appeared after JavaScript optimization was activated. Request ID: abc123xyz.

Add screenshots

• Illustrating the problem visually helps our team better understand the context.
• You can add multiple images if necessary (console errors, visual rendering, etc.).

Submit your request

• Make sure all fields are filled in correctly.
• Click Send
• Your request will be automatically forwarded to our support team, along with your site's context.

Why use the console to report a problem?

• Your request is directly related to your Fasterize environment.
• Information is centralized and well structured.
• Your ticket will be processed faster and more efficiently.

💡 The clearer your request, the faster and more efficient our response will be!

Conclusion

By using the support widget in the console, you make our analysis work easier and speed up the resolution of your issues.

We are here to help you get the most out of Fasterize, with complete peace of mind.

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