Need assistance or rapid response?

Fasterize support assists you in using our applications, from configuration to analysis of results.

During business hours (9 a.m. to 6 p.m.), our teams are available via the console to answer your technical and functional questions.
Outside these hours, on-call support is available 24 hours a day for incidents requiring immediate intervention, in order to guarantee the continuity and security of your site.

Log in to the Fasterize console ➜

Need help using Fasterize?

Find the essential resources for contacting support, managing an incident, or providing the information needed for a quick analysis by our teams.

FAQ Help

Here you will find essential answers to help you respond quickly in the event of a problem, identify the source of an incident, and effectively contact Fasterize support.

Start by checking whether the problem can be reproduced without Fasterize (private browsing, temporary deactivation of optimizations, origin test). This allows you to quickly determine whether Fasterize is involved or not.

See the complete procedure ➜

Use the Fasterize browser extension or test the URL directly without optimizations. If the problem disappears, it may be related to a rule, optimization, or cache.

Read the article ➜

The status of the Fasterize platform is updated in real time. In the event of a global incident, our teams are already mobilized.

Access status ➜

Support is available Monday through Friday, from 9 a.m. to 6 p.m. You can open a ticket directly from the Fasterize console (Help widget) or by email.

Each request is handled by a member of our technical team.

The on-call service is intended for critical incidents outside ofsupport working hours(before 9 a.m., after 6 p.m., weekends, and public holidays). The on-call service is intended for critical incidents outside ofsupport working hours(before 9 a.m., after 6 p.m., weekends, and public holidays).

It enables rapid intervention 24 hours a day when the availability or security of your site is impacted.

To speed up the analysis, please provide:

• The URL concerned
• The time of the incident
• The requestID, if available
• A clear description of the problem

These elements enable the support team to effectively diagnose the situation.